Payment, cancellation and returns

When to pay

Rental is paid at return to the courier or operator. A lesson is paid after it takes place, and workshop work at equipment collection. Laplandia. With a complete kit, delivery and collection are free from 08:45 to 22:00. Without a complete kit, from 08:00 to 08:45 or from 22:00 to 22:30, the total charge is 500 ₽ each way. Delivery and return use convenient addresses agreed with our team in advance. Additional services are agreed separately.

Full and partial return

In local history, choose items, quantities, location and preferred time. You may return individual items or some complete kits. This is an acceptance request; staff confirm the actual end and calculation.

With a partial return, returned items are paid for and the rest remain on rental. For early returns or disagreements, review the calculation with the team under applicable law and the order terms.

Cancellation and changes

Before handover, tell the team about cancellation or changes. Unconfirmed services and automatic request-cancellation penalties are not charged. Once performance has begun, applicable rules and actual agreed work are considered.

Price and quality enquiries

Provide the request number, returned items, time and reason. The team checks the items, rate and acceptance record. Quality and money-return claims are handled within statutory periods; the absence of online payment does not limit guest rights.