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Questions before your first run

From planning your trip to returning equipment. Know what happens next.

Before your trip

How do I choose equipment in advance?

Choose a branch, dates and riders. Share height, weight, age, ability and shoe size. If a size is unknown, request staff fitting; final fit and settings are checked at collection.

Choose equipment
What makes a complete kit?

A complete kit is counted per rider: skis + ski boots + poles, or a snowboard + snowboard boots. Ready kits, selected individual items and explicit staff-selection requests count equally. Owned items and parts belonging to different riders cannot be combined.

Kit contents and prices
Can I request a lesson?

Choose a programme and format in services or add a lesson to your rental booking. Provide participants, ability, preferred date and time. The team confirms the specialist, meeting point and final terms.

Choose a lesson

Collection

How does delivery work?

Sheregesh and the resort area. With a complete kit, delivery and collection are free from 08:45 to 22:00. Without a complete kit, from 08:00 to 08:45 or from 22:00 to 22:30, the total charge is 500 ₽ each way. Delivery and return use convenient addresses agreed with our team in advance.

Delivery terms
Where do I collect my order?

Collect at the branch selected in the site header. Its address appears at checkout. Check the location, agreed time and confirmation message before travelling.

Selected branch contacts
Does a request guarantee availability?

Your request shares your preferences. Staff confirm availability, final fitting, price and timing. Unknown prices are shown as by agreement rather than free.

Rental rules

During your rental

What if the boots or equipment do not fit?

Contact the branch with your request number. The team checks the fit and discusses replacements from available equipment. Do not adjust binding settings yourself.

Contact the rental team
How do I change the period or equipment?

Contact the rental before the agreed return. Extensions and extra items depend on availability; staff confirm updated terms. Sent requests are visible in your account on this device.

My requests
Can I rent just one item?

Yes: choose skis, boots, poles or accessories separately. With a complete kit, delivery and collection are free from 08:45 to 22:00. Without a complete kit, from 08:00 to 08:45 or from 22:00 to 22:30, the total charge is 500 ₽ each way. Delivery and return use convenient addresses agreed with our team in advance.

Equipment catalogue

Return

When does a rental day end?

This branch’s checkout time is 09:30. The first day ends at checkout time on the following calendar day. A later return begins another full rental day. Your planned return is shown in booking.

Rental period rules
When and whom do I pay?

Pay on return to the rental operator or courier. Staff confirm the final amount based on the actual period and agreed services.

Rental terms
How is delivered equipment returned?

Agree a convenient return address and time with our team in advance. Delivery and collection are charged per direction under the published terms.

Delivery and collection

Still have a question?

The selected branch team can help with your situation.

Ask the team