Before handover
After each rental, equipment goes through inspection, servicing, drying and treatment appropriate to the item. Machines at a branch do not replace a result check: staff check each item before it is handed over again.
A trained employee performs adjustment and servicing according to the manufacturer’s instructions. This article describes the operating workflow; adjustment parameters come from the specific item’s documentation.
- Check completeness and suitability for the guest’s selected parameters.
- Check that equipment is prepared and shows no damage.
- Check fit and comfort with the guest.
- Record items, quantity, rental period and agreed cost.
Agreeing the handover
Laplandia. With a complete kit, delivery and collection are free from 08:45 to 22:00. Without a complete kit, from 08:00 to 08:45 or from 22:00 to 22:30, the total charge is 500 ₽ each way. Delivery and return use convenient addresses agreed with our team in advance.
The agreement record includes the location, guest contact, promised time and responsible employee. If timing changes, staff communicate a revised plan rather than leaving the guest waiting without information.
Replacement and return
If equipment is uncomfortable, the team arranges a replacement. Staff check whether a suitable item is available; repeat delivery and specific terms are recorded in the agreement.
Rental is paid on return to the courier or operator. For a partial return, returned individual items or whole kits are paid for; other items remain on rental. Each kit is returned as a whole.
Record actual returned items and quantities, then send equipment through its next preparation cycle. Request history helps preserve agreements and review replacement reasons.